We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.
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Kevin, Thank you so much for your level of professionalism. My sister was very happy with all the arrangements. I was glad to be able to go to someone that I have known for years. Your compassion for our loss was greatly appreciated. You made a very difficult time manageable. There was never a doubt on which funeral home I would choose. You are the best. Sincerely, Mary HarrisMary Harris March 09, 2022
Kevin and Staff of Mack Family Funeral Home; Thank you for making my mom's funeral service memorable and honorable of her. Everything about the service was organized and went well. Everyone was very kind and professional. Sincerely, Kay Gonyeo and Jean Murray FamilyKay Gonyeo & The Family of Jean Murray May 19, 2022
To Kevin, Jeannette & Staff, The family of John Eaton wish to thank you for your kindness and consideration at the time of John's Death. We appreciate your discretion and courtesy. Bob Sisson and FamilyJohn Eaton August 03, 2017
I just want to thank you so much for everything you've done to help us with the services for Danny Dunton. You made it so much easier for us to get through this hard time and it means so much to us. Everyone, including my 13yr old son, said how beautiful and welcoming the funeral home is... Thank you again! And hopefully we don't have to see you anytime soon but if we do we know where to go. God Bless You! Naomi Dunton and familyDanny Dunton May 09, 2017
Thank you for helping us during this difficult time. Your kindness and concern for our family means a great deal to us. We appreciate all the support you extended to us during this period of sadness. This was an unusual circumstance and we are grateful for all you did to keep things moving. Sincerely, Sandy Nutter and FamilyKenneth Nutter March 24, 2017
Dear Kevin, Jeannette & Jack, Our Sincere thanks for making my mother's memorial celebration a day of beauty and taste. Everything went so smoothly. Cicely's help in the planning was a comfort to me. Her compassion is much appreciated. Our family will be forever grateful to Mack Family Funeral Home for getting us through a difficult time and having a ceremony that would make my mother smile with pride. In Sincere Gratitude, Sally SuomalaKathleen Newcomb March 24, 2017
I wanted to ask a question and at the same time I want to thank you for the extraordinary funeral services you organized and held for my mother, Joanna Chastney. Your compassion and support were very appreciated at our time of sadness. You handled every single detail for us so we didn’t have to worry about forgetting anything or anybody. You organized the flow of everything and the result was a flawless and very comforting celebration of my mother that we will cherish always. Everyone at the church commented that it was the most beautiful funeral they had been to! Many thanks to both of you and your entire staff. It was a pleasure working with you - you are all very good at what you do!Joanna Chastney May 26, 2016
For all your help and assistance with Anna services...thank you so much. Donna Marie McCormackAnna Maria McCormack April 15, 2016
Thank you and everyone. I thought the funeral was very nice. Everyone was patient with all the people who did show up on short notice; you did extremely well. Eternally grateful, Mrs. H.John M.
Dear Kevin and Jack, Our family wants to thank you for making everything for Dad's funeral flow smoothly and meaningfully. The added Knights of Columbus church ceremony was special for all as well as for Claude. It is very hard to lose a father after so many good years of having him in our lives. Every holiday we will miss both my parents since they always made it "special." You both helped make this stressful time easier by being caring and compassionate. Best to you all, Sincerely, Ruth Anne, Bob, Claudine, and JimClaude M.
Dear John and Kevin Mack, On behalf of my family and myself, I want to thank you for the respect and compassion that you and your staff showed us after the loss of my wife, Barbara. She looked wonderfully at peace and your staff could not have been more professional, but always with a thought for the family to ease our pain. Thank you and your staff for your consideration and attention in our time of need. It was most appreciated. Everett N.Barbara N.
Kevin, Cicely, Jeannette & Charlie, Your kindness really made a difference, Your thoughtfulness really touched my heart, The gratitude I feel really can't be put into words. The Family of Estelle W., "You're the Best" Jackie, Carole, Gail and FamiliesEstelle W.
Thank You! It is not enough to say, but all the right words for everything still seem hard to come by. We are and always will be great full for your kindness and care which you all showed for Kyle and everyone else. God Bless and may he keep you, your family and friends safe. Regards, Mike LeBlanc Grandfather/Pop PopMike LeBlanc March 02, 2022
The family of the late Ruth L. MacEwen wishes to express our heartfelt gratitude for the amazing love and support we received at this time. Pastor Mark Barilone, from Athol-Orange Baptist Church, your words were straight from your heart. Our mom loved you dearly, she always said you and she had a son and mother relationship. Thank you so very much for standing by her right until the end. Thank you ladies of the church for the luncheon, you all worked so hard. We wish to thank our friends for the overwhelming support with many cards, lots of delicious food, flowers and phone calls. Every one of you hold a special place in our hearts. Cicely Carter, from the Mack Family Funeral Home, you were not only professional, you were caring and treated us like you knew us. Thank you Cicely. We also want to thank the Dana Unit at Quabbin Valley Healthcare, Wanda Landry, all the nurses, CNAs and anyone who helped our mom. When a stranger taking care of your loved one kisses them and tells them they love them, that person is a wonderful caring person. We saw that frequently. The hospice nurses also treated mom like their own. Maryellen, Erin and any we never met, a sincere thank you. To the 25 and 711 line at the Starrett Company, thank you for always thinking of me, so blessed to have worked with you all, love Sue. Sandy Hamlett, you were faithful to mom, you spent many hours with her, and you told her you would sing at her service and you did. We love you and thank you for being the special lady you are. We don't want to forget anyone that shared this time with us. Thank you for taking time out of your day to attend her service. If you knew our mom, you had a loving, caring friend for life. She touched many lives and cared for countless animals. Thank you once again, God Bless you all. Ernie & Sue Britt, Angela Littlewood, Cole & Justin, Brian & Martha Carey, Jordan, Julia & Lexee, Robert LaFlamme & Carole Johnson, Sarah LaFlamme, & Ryan Munnis.Family of Ruth MacEwen September 18, 2017
Thank you for making a "dark day a little brighter". The Voutila FamilyKarl E. Voutila August 03, 2017
On behalf of my entire family, I would like to extend our sincerest appreciation for your professional services. From the time we sat down with Cicely to plan the arrangements, till the end of the day of my father's burial, we felt well taken care of. Kevin was extremely attentive and made certain that every single detail was tended to per our wishes. Everything happened exactly on time, and as expected. You helped address our concerns and ease our cares. We would never hesitate to recommend Mack Family Funeral Homes to anyone. Thank you!Sheila Chicoine May 05, 2017
Thank you for the work you and your staff did for my daughter Sherri's calling hours and memorial service. From my perspective, both events ran smoothly and we really didn't worry about a thing. Your assistance was greatly appreciated. Sincerely, The Family of Sherri Bergstrom BrooksSherri Bergstrom Brooks March 24, 2017
To Everyone at Fiske-Murphy & Mack, Thank you so much for getting us through this difficult time. We Appreciate everything that each of you did. Sincerely, Norman, Heidi & ScottNorma "Becky" Robichaud March 24, 2017
Kevin, Jeannette, I wanted to pass on my most sincere thanks to the three of you and your staff on the service provided yesterday May 11th, for my mother Nellie Ambrose. It all went so well and the day was great for the outside burial too. It comforted me and my wife very much as well as her sister and many nieces and nephews that attended too. A lot of my old hunting and fishing friends were there as well as a friend that came down all the way from Merrimack NH. It was nice of Andrew Calvi to come also. Thanks to you all again and to Carlton and Charlie as well. I passed on an email thanks to Father Montana last night as well who was terrific in his homily and comforting way. Most sincerely and respectfully, David AmbroseNellie Ambrose May 12, 2016
We wish to thank your very much for your services. Everything was set up perfect, and your input and help was exceptional. Thanks again, Dan and Debbie S.Amanda S.
Thank you so much for your thoughtful and kind service. It made a very difficult time much more pleasant. All of your employees were most gracious and much appreciated. Sincerely, Carole and Al L.Estelle W.
May God Bless You for all you do to make everyone feel better, no matter what family it is that passes through your doors. Kevin, I want you to know how thankful I am and how much I appreciate all you did. If know it's your job, but I have to tell you, you did a GREAT job. Everything was so smooth and organized. It made a hard day feel so much easier. Thank you so much. Elaine L.Elwyn T.
Dear Mack Family, Many thanks for all your funeral services. we were very much satisfied and Cecily was great. Armand insisted he wanted Simard Funeral Home to handle the services and he was right. Thanks again for everything. Rita, Sandra & familyArmand M.